Giraffe: 12 delivery locations, streamlined operations, one food delivery software

Fewer system switches, more control, everything on one screen — how Giraffe transformed its restaurant delivery management with DelivApp

Giraffe has long been a go-to destination for Asian food lovers in Israel — and as they describe themselves — "drawing inspiration from East and West, from Asia and America, and translating it perfectly for Israel."

Today the chain has 12 locations across the country. About two years ago, they approached DelivApp with a clear request — to simplify their restaurant delivery operations. Did the food delivery software deliver? The answers are below.

"It all began with a need to unify delivery management across the restaurants: one system that centralizes orders, transparent tracking, convenience for couriers, and available technical support — and that's how we came to DelivApp. We started with a pilot of about two months at one restaurant, and gradually expanded to additional locations. About two years have passed since then — and we continue to work together."

Before DelivApp

Partial tracking of deliveries

Scattered statuses and limited real-time visibility.

Operations through POS systems and basic solutions

Constant jumping between systems and reduced efficiency.

No single point of contact

Support went through different vendors.

With DelivApp

Full tracking of deliveries

Orders and drivers monitored on one screen, statuses sync back to POS.

One unified system

Streamlined workflow, same volume of orders, less operational friction.

One dedicated point of contact

DelivApp team provides professional, responsive support.

Why Giraffe Chose DelivApp as Their Food Delivery Software

Centralized delivery management from one screen

• A unified delivery solution across all restaurant locations — today they dispatch through DelivApp, track orders and drivers in real time, and statuses sync automatically to the POS

• More efficiency, fewer steps — An order comes in — they transfer it to DelivApp for dispatching — the food delivery software sends status updates back to the POS

• User-friendly driver app — Couriers report that the delivery app is intuitive and convenient to work with

"We continued with DelivApp because the delivery management system is convenient and easy to use"

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